Privacy Policy

Account information

Name, phone number, and (optionally) email address. Your phone number is verified with a one-time passcode (OTP) sent by SMS or WhatsApp when you sign up, verify your phone, or reset your password. If you use “Sign in with Google”, we receive your name, email address, and Google account ID from Google. If you use “Sign in with Apple”, we receive an Apple account identifier and, the first time, the name and email address you choose to share (which may be an Apple private relay address). We never see or store your Google or Apple password.

Profile information (optional)

Gender, date of birth, a short bio, your city/location text, and a profile photo, if you choose to add them.

Location

If you use the “Near You” discovery feature, we use your device’s location (or a location you search for) to show nearby events and activities. You can decline location access and still use the rest of the Service.

Payment information

Ticket and other payments are processed by our payment partner, Razorpay. We do not collect or store your card, UPI, or net-banking credentials — Razorpay handles that directly and securely. We keep a record of the transaction (amount, ticket(s) purchased, order status, and Razorpay’s transaction reference) for receipts, payment records, and support.

Identity documents (only when an event asks for them)

Some organisers require attendees to verify their identity before booking free tickets. For those events we collect, with your consent, your full name, phone number, Aadhaar number and PAN, and a photo of each document. Where an event offers a Participation Pass at checkout, we collect your name, phone number, the last four digits of your Aadhaar and a photo of your Aadhaar card. You can also add an ID proof (a photo of your Aadhaar) in Edit Profile. We keep ID numbers only as a secure hash and a masked form (such as the last four digits). Document photos are stored encrypted, never have a public link, and can be viewed only by the owner of the event you booked; every view is logged.

Organiser information

If you apply to host events, we additionally collect business/organiser details you provide (business name, category, city, social links) and, for payouts, your bank account number, IFSC code, UPI ID, PAN, and GST details where applicable. This is used solely to verify and pay out your event earnings.

Content you create

Events, ticket listings, TeamUp posts, photos and videos you upload, messages you send to organisers or other attendees, reviews and ratings, reports you submit about content, and the list of people you block.

Automatically collected information

Device and app information (device type, OS version, app version), a push-notification token (if you enable notifications), and standard server logs (IP address, timestamps, pages/requests) used for security, fraud prevention, and rate-limiting abusive traffic.

• To create and secure your account, verify your phone via OTP, and, for events that require it, verify your identity.
• To process ticket purchases, issue tickets, and enable check-in at events.
• To pay out organiser earnings and meet our tax/compliance obligations.
• To show you relevant nearby events and activities.
• To send booking confirmations, reminders, and service updates via SMS, WhatsApp, email, or push notification.
• To operate TeamUp — matching you with group activities you choose to join or host.
• To respond to support requests, review reports, and enforce our Terms of Service, including removing content and accounts that break them.
• To detect, investigate, and prevent fraud, abuse, and security incidents.

We do not sell your personal information. We share it only with:

• Event organisers, for tickets you buy to their events (your name, phone, and the details they collect on their registration form) — so they can identify you at check-in and communicate with you about that event. For events that require identity verification, the event’s owner can also see your ID details and document photos.
• Razorpay, to process payments.
• Google, for Sign-In and for geocoding venue addresses.
• Apple, for Sign in with Apple.
• Fast2SMS / Meta WhatsApp Business / MSG91, to deliver OTP codes and ticket/booking messages.
• Firebase (Google), to deliver push notifications.
• Our email delivery provider, to send transactional email.
• Law enforcement or regulators, only where required by applicable law.

We retain account and transaction information for as long as your account is active and afterwards for as long as needed to meet legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. You can request deletion of your account at any time (see Section 6).

Identity documents collected for free tickets are kept while the event exists, so its organiser can admit you, and are deleted when the event is deleted or when you delete your account. An ID proof in your profile is deleted when you delete your account.

We use industry-standard measures — encrypted connections (HTTPS), hashed passwords, encrypted storage and hashed numbers for identity documents, and access controls — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

• Access and correction: you can view and edit your profile information in the app at any time.
• Deletion: you can permanently delete your account from Settings, or by writing to us at the email below. Some information may be retained where required by law (e.g. financial records).
• Notifications: you can turn off push notifications from your device settings or in-app settings.
• Location: you can deny or revoke location access from your device settings at any time.

The Service is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.

In accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, the Grievance Officer for Happenin is:

Chandan Singh
Email: csranu1@gmail.com
Address: IIT Madras, Chennai, Tamil Nadu, India

We may update this policy from time to time. We will update the “Last updated” date above and, for material changes, notify you in the app or by email.

If you have questions about this policy or your information, contact us at csranu1@gmail.com.